{
  "markdown": "# Intercom Plugin for Claude Code\n\nConnect your Intercom workspace to Claude Code. Search conversations, analyze customer support patterns, look up contacts and companies, and install the Intercom Messenger — all from your terminal.\n\n## Prerequisites\n\n- An [Intercom](https://www.intercom.com) workspace\n- [Claude Code](https://docs.anthropic.com/en/docs/claude-code) CLI installed\n- Your Intercom workspace must be US-hosted (EU and AU support coming soon)\n\n## Installation\n\n```\n/plugin install intercom\n```\n\n## Available Skills\n\n| Skill | Invocation | Description |\n|-------|-----------|-------------|\n| **Intercom Analysis** | Auto-triggered | Analyze conversations, find support patterns, investigate customer issues, and look up contacts. Triggers automatically when you ask about your Intercom data. |\n| **Install Messenger** | `/intercom:install-messenger [framework]` | Install the Intercom Messenger with secure JWT-based identity verification. Supports React, Next.js, Vue.js, and plain JavaScript. |\n| **Install CLI** | `/intercom:install-cli` | Install and authenticate the [`@intercom/cli`](https://www.npmjs.com/package/@intercom/cli) command-line tool for shell access, scripting, and workspace provisioning. |\n| **Customer 360** | `/intercom:customer-360 [email or company]` | Build a comprehensive customer profile with conversation history, account context, and interaction timeline. |\n\n## Usage Examples\n\n**Analyze recent support trends:**\n```\nShow me the most common topics in open conversations this week\n```\n\n**Investigate a customer issue:**\n```\nLook up all conversations from jane@example.com and summarize her issues\n```\n\n**Build a customer profile:**\n```\n/intercom:customer-360 jane@example.com\n```\n\n**Install the Messenger:**\n```\n/intercom:install-messenger react\n```\n\n**Install the CLI:**\n```\n/intercom:install-cli\n```\n\n**Get conversation details:**\n```\nPull up conversation #12345 and show me the full thread\n```\n\n## Access & Limitations\n\n- **Safe, read-only access** — The plugin can search and retrieve data but cannot create, update, or delete conversations, contacts, or other Intercom objects. Your workspace data is never modified.\n- **US region only** — Currently supports US-hosted Intercom workspaces. EU and Australia region support is planned.\n- **Rate limits** — Search operations are subject to Intercom API rate limits. The MCP server handles throttling automatically.\n\n## Resources\n\n- [Intercom Developer Hub](https://developers.intercom.com)\n- [Intercom API Reference](https://developers.intercom.com/docs/references/rest-api/api.intercom.io/conversations/conversation/)\n- [Intercom Messenger Setup Guide](https://www.intercom.com/help/en/articles/170-install-intercom-on-your-website-or-web-app)\n- [Claude Code Documentation](https://docs.anthropic.com/en/docs/claude-code)\n\n## License\n\nMIT — see [LICENSE](LICENSE) for details.\n",
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  "repo_slug": "intercom/claude-plugin-external",
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}