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  "body": "# Service Delivery Analytics Agent\n\n> A-804 • HR Shared Services\n\n## Overview\n\n- **Persona:** HR Ops Lead\n- **Department:** hr\n- **Objective:** Real-time service delivery analytics with queue intelligence and trend detection. Predictive bottleneck identification before SLA breaches occur. so the HR Ops Lead can move the SLA visibility KPI.\n\n## KPI summary\n\n- **SLA visibility**: Monthly report → Real-time\n- **Bottleneck detection**: Anecdotal → Predictive\n- **Capacity planning**: Headcount-based → Demand-driven\n\n## Contents\n\n- [Playbook — role, scope, guardrails](/playbook.md)\n- [Source Systems](/systems/index.md)\n- [Data Entities](/tables/index.md)\n- [Agent Tools](/tools/index.md)\n- [Workflow Stages](/workflow/index.md)\n- [Query Capabilities](/queries/index.md)\n- [Eval Scenarios](/tests/index.md)\n- [Source Documents](/documents/index.md)\n- [Claims](/claims/index.md)\n- [Policies](/policies/index.md)\n- [Proof Obligations](/proof-obligations/index.md)\n- [KPIs](/kpis.md)\n- [Golden Evals](/",
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