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  "body": "# Mid-Term Cancellation Retention Agent\n\n> I-3405 • Policy Servicing\n\n## Overview\n\n- **Persona:** Retention Specialist\n- **Department:** insurance\n- **Objective:** Detect pending-cancellation and competitor-comparison signals in Guidewire PolicyCenter policies the moment they appear, score each account's retention value against Salesforce Marketing Cloud opportunities and BigQuery historical baselines, and generate an authority-gated save offer that lifts the mid-term cancellation save rate from 12% to 34% while cutting cancel-to-contact time from 3 days to under 1 hour.\n\n## KPI summary\n\n- **Mid-term cancellation save rate**: 12% → 34%\n- **Annualized premium retained**: $3.1M → $8.8M\n- **Time from cancel request to retention contact**: 3 days → under 1 hour\n\n## Contents\n\n- [Playbook — role, scope, guardrails](/playbook.md)\n- [Source Systems](/systems/index.md)\n- [Data Entities](/tables/index.md)\n- [Agent Tools](/tools/index.md)\n- [Workflow Stages](/workflow/index.md)\n- [Query Capabilit",
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