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  "body": "# Major Incident Coordinator\n\n> IT5-05 • IT Service Management\n\n## Overview\n\n- **Persona:** IT Service Desk Manager\n- **Department:** it\n- **Objective:** Gemini assembles the war room in under 3 minutes — channels, pages, and bridges all automated. LLM generates accurate status page updates every 15 minutes with estimated resolution timelines. so the IT Service Desk Manager can move the War room assembly time KPI.\n\n## KPI summary\n\n- **War room assembly time**: 15-20 minutes → <3 minutes\n- **Status page update frequency**: Ad-hoc, delayed → Every 15 min automated\n- **Mean time to resolution**: 90 minutes avg → 45 minutes avg\n\n## Contents\n\n- [Playbook — role, scope, guardrails](/playbook.md)\n- [Source Systems](/systems/index.md)\n- [Data Entities](/tables/index.md)\n- [Agent Tools](/tools/index.md)\n- [Workflow Stages](/workflow/index.md)\n- [Query Capabilities](/queries/index.md)\n- [Eval Scenarios](/tests/index.md)\n- [Source Documents](/documents/index.md)\n- [Claims](/claims/index.md)\n- [Po",
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