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  "body": "# Lead Qualification Scoring Engine\n\n> T-4102 • Sales & Customer Acquisition\n\n## Overview\n\n- **Persona:** Inside Sales Representative\n- **Department:** telco\n- **Objective:** Score every inbound lead captured in subscriber_accounts, service_quotes, and order_captures the moment it lands in Salesforce Communications Cloud, and route qualified leads to the right territory rep so Lead response time falls from 26 hours to 15 minutes while MQL-to-SQL conversion rises from 18% to 34%.\n\n## KPI summary\n\n- **Lead response time**: 26 hours → 15 minutes\n- **Marketing-qualified to sales-qualified conversion**: 18% → 34%\n- **Rep time spent on unqualified leads**: 40% of week → 10% of week\n\n## Contents\n\n- [Playbook — role, scope, guardrails](/playbook.md)\n- [Source Systems](/systems/index.md)\n- [Data Entities](/tables/index.md)\n- [Agent Tools](/tools/index.md)\n- [Workflow Stages](/workflow/index.md)\n- [Query Capabilities](/queries/index.md)\n- [Eval Scenarios](/tests/index.md)\n- [Source Documents](/d",
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