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  "body": "# Change Risk Assessor\n\n> IT5-04 • IT Service Management\n\n## Overview\n\n- **Persona:** IT Service Desk Manager\n- **Department:** it\n- **Objective:** Gemini assesses change risk holistically — detecting feature flag conflicts and schema dependencies automatically. LLM recommends optimal deployment windows based on traffic patterns and change calendar. so the IT Service Desk Manager can move the Change failure rate KPI.\n\n## KPI summary\n\n- **Change failure rate**: 12% of changes → 4% with risk scoring\n- **Risk assessment time**: 2-3 hours manual → 15 minutes\n- **Conflict detection**: Discovered in production → Caught pre-deployment\n\n## Contents\n\n- [Playbook — role, scope, guardrails](/playbook.md)\n- [Source Systems](/systems/index.md)\n- [Data Entities](/tables/index.md)\n- [Agent Tools](/tools/index.md)\n- [Workflow Stages](/workflow/index.md)\n- [Query Capabilities](/queries/index.md)\n- [Eval Scenarios](/tests/index.md)\n- [Source Documents](/documents/index.md)\n- [Claims](/claims/index.md)\n-",
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