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  "body": "# CAPA Orchestration Agent\n\n> M-5202 • Quality Management\n\n## Overview\n\n- **Persona:** Quality Manager\n- **Department:** manufacturing\n- **Objective:** Cut average CAPA cycle time from 84 days to 31 days and overdue CAPA actions from 38% to 6% by opening a structured CAPA workspace off qualifying nonconformance_records in SAP S/4HANA QM, routing containment, root-cause, and corrective-action tickets through ServiceNow with due_date tracking, and reopening any capa_actions record whose post-closure effectiveness check fails to catch a recurring defect_code.\n\n## KPI summary\n\n- **Average CAPA cycle time**: 84 days → 31 days\n- **Overdue CAPA actions**: 38% → 6%\n- **Repeat nonconformances on closed CAPAs**: 22% → 8%\n\n## Contents\n\n- [Playbook — role, scope, guardrails](/playbook.md)\n- [Source Systems](/systems/index.md)\n- [Data Entities](/tables/index.md)\n- [Agent Tools](/tools/index.md)\n- [Workflow Stages](/workflow/index.md)\n- [Query Capabilities](/queries/index.md)\n- [Eval Scenarios](/tes",
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