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  "body": "# Account Opening Document Follow-Up Agent\n\n> B-2102 • Retail Banking & Deposits\n\n## Overview\n\n- **Persona:** Branch Operations Manager\n- **Department:** banking\n- **Objective:** Cut the share of accounts opened with incomplete documentation from 18% to 3% and the average days to cure a document exception from 12 days to 2.5 days by matching every newly booked core_accounts record against DocuSign envelope and recipient status and escalating aged exceptions to the Branch Operations Manager.\n\n## KPI summary\n\n- **Accounts opened with incomplete documents**: 18% → 3%\n- **Average days to cure a document exception**: 12 days → 2.5 days\n- **Branch staff hours chasing documents per week**: 25 hrs → 4 hrs\n\n## Contents\n\n- [Playbook — role, scope, guardrails](/playbook.md)\n- [Source Systems](/systems/index.md)\n- [Data Entities](/tables/index.md)\n- [Agent Tools](/tools/index.md)\n- [Workflow Stages](/workflow/index.md)\n- [Query Capabilities](/queries/index.md)\n- [Eval Scenarios](/tests/index.md)\n-",
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