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  "body": "# KSoR\n\n* [What a Knowledge System of Record is](what-is-a-ksor.md) - The authoritative, governed knowledge layer humans, agents and software operate from.\n* [The governance ladder](governance-ladder.md) - Level 0 works immediately; a project climbs only as far as its domain needs.\n* [Surfaces](surfaces/)\n* [Refund Policy](refund-policy.md) - When a customer can return an item, how the receipt and unused-condition rules work, and the exception for faulty goods.",
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