{
  "markdown": "# Foqal MCP\n\n**Connect your AI to Foqal's complete enterprise workflow platform with the Model Context Protocol**\n\nTransform your AI assistant from a conversational tool into a functional extension of your entire organization. Foqal MCP is a remote MCP server that gives your AI direct access to Foqal's powerful workflow tools across support, IT, HR, and operations teams—no complex API integrations required.\n\n## 🚀 What is Foqal MCP?\n\nFoqal MCP is a standardized way to connect AI assistants to Foqal's comprehensive suite of enterprise workflow functionalities. It enables your AI to take real actions like:\n\n- ❇️ Execute automations utilizing many of Foqals integrations with services like Slack, Teams, Okta, Google Admin, etc\n- 💬 Create and manage support tickets and service requests\n- 📊 Access user information and request history\n- 🔄 Update ticket statuses and add comments\n- 📋 Create and manage custom forms and workflows\n- 🔍 Search knowledge base articles\n\nAll through natural language commands—just describe what you want done.\n\n## ⚡ Key Features\n\n- **Complete Workflow Platform** - Manage support, IT, HR, and operations workflows in one place\n- **Direct Ticket Access** - Create, update, and manage tickets through natural language\n- **Knowledge Base Integration** - Pull answers from your Foqal knowledge base\n- **Multiple App Connections** - Access Foqal's integrations with Slack, Teams, Microsoft, Google Workspace, Jira, Zendesk, Okta and more\n- **Natural Language** - No complex commands needed\n- **Secure by Default** - Authentication, encryption, and rate limiting handled by Foqal\n- **Advanced AI Capabilities** - AI Deflection, automated knowledge building, and reporting\n\n## 🔧 Integration and Setup\n\nFoqal MCP integrates with your existing Foqal setup and provides a standardized interface for AI assistants to interact with your workflow systems. The MCP server handles authentication, permissions, and rate limiting to ensure secure and reliable operations.\n\nTo set up Foqal MCP:\n\n1. Login to Foqal, navigate to settings → AI section, and find the MCP section.\n2. Create an MCP server and configure the permissions, actions, and tools you would like it to have access to.\n3. Once you create, you will get a unique MCP server url that you can connect your 3rd party tool with.\n\n## 💻 Use Cases by Department\n\n### Customer Support\n\n- **AI Deflection** - Automatically answer common questions before creating tickets\n- **Ticket Management** - Create, update, and resolve support tickets\n- **Knowledge Base** - Automatically build knowledge articles from resolved tickets\n- **Customer Interaction** - Manage customer communications across channels\n\n### IT Operations\n\n- **Service Desk Management** - Handle IT requests and incidents\n- **User Provisioning** - Connect with Okta and other identity providers\n- **Asset Management** - Track and manage IT assets\n- **Self-Service Portal** - Empower users to resolve common IT issues\n\n### HR Services\n\n- **Employee Onboarding** - Streamline new hire processes\n- **Benefits Management** - Handle benefits inquiries and requests\n- **Time Off Requests** - Process and track employee time off\n- **HR Knowledge Base** - Provide easy access to policies and procedures\n- **Integration with HRIS** - Seamless connection to your HRIS\n\n### Operations\n\n- **Workflow Automation** - Create custom automations for repetitive tasks\n- **Project Tracking** - Manage operations projects and initiatives\n- **Cross-Department Collaboration** - Enable secure participation across teams\n- **Reporting and Analytics** - Track performance metrics and trends\n\n## 🔧 Available Tools\n\nFoqal MCP provides access to various tools, including:\n\n- **Ticket Management** - Create, update, and resolve tickets across departments\n- **Knowledge Base** - Find, retrieve, and create knowledge articles\n- **Integration Access** - Interact with connected third-party systems\n- **Automation Builder** - Create and debug workflow automations\n\n## 🛟 Support\n\nIf you need assistance with Foqal MCP, please reach out to our support team:\n\n**🆘 Foqal Support →** [**love@foqal.io**](mailto:love@foqal.io)\n\n*Foqal MCP is part of the Model Context Protocol ecosystem*",
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